New from Francis Rose

National Security Agency: building a more diverse, equal work force

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The National Security Agency seeks to be a model for equality in the federal government. To that end, Admiral Mike Rogers, the head of the NSA and Commander of US Cyber Command, created the office of Senior Advisor for Equality,…
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Listen (Jim Bohannon): VA customer service problems aren’t just in VA; more

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From the web site of the nationally-syndicated Jim Bohannon Show: The Veterans’ Administration has been up for major criticism that is well-deserved. While no one faults the care at any VA installation, the system has been plagued with failures in…
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Watch (NC8): IRS cyber breach 4x worse than first thought

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An investigation into a data breach at the IRS earlier this year, has revealed the hack was much bigger than originally thought. Now, many are wondering why it took so long to uncover the full extent of the cyber attack….
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Listen (John Batchelor): VA troubles: civil rights violations, IT, customer service

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The head of the Merit Systems Protection Board, Susan Tsui Grundmann, believes the new Veterans Affairs accountability bill will violate the civil rights of Federal employees. Improper data entries prevent 35,000 veterans from getting the health care they’ve been promised….
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VA Secretary McDonald’s web idea problem, FREE e-book, and more!

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Hello friends, August is my favorite month in DC. This year is especially great since humidity levels haven’t been so bad. What is your favorite month of the year in DC? PLEASE SHARE THIS NEWSLETTER: If you enjoy this update every week,…
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McDonald’s VA Web concept reveals real customer service challenge

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From my new commentary on FederalNewsRadio.com: “McDonald also has a strong grip on the challenges his agency puts in the way of veterans. ‘If I went to a veteran and said, “What’s Blue Button?” they would have no idea,’ he…
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Watch (NC8): Defense Dept awards $4.3B contract for electronic health records

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The Pentagon has awarded a $4.3 billion contract to Leidos, putting an end to the two-year acquisition process. Now, some critics of the deal are wondering if it was really necessary. I discussed the contract, and a delay in OPM credit monitoring…
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My new e-book on OPM cyber breach available – free!!

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My latest e-book, “OPM Cyber Breach: An in-depth look at the worst cyber attack in government history” is now available in PDF form. Some of the questions people are asking about the breach, that I address in this 23-page book: ●Why…
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