Listen (John Batchelor): VA troubles: civil rights violations, IT, customer service

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The head of the Merit Systems Protection Board, Susan Tsui Grundmann, believes the new Veterans Affairs accountability bill will violate the civil rights of Federal employees. Improper data entries prevent 35,000 veterans from getting the health care they’ve been promised. And my discovery of the depths of the customer service problem VA Secretary Bob McDonald faces (hint: it’s not just his own bureaucracy). I discussed all of those issues with John Batchelor Friday night (my interview starts at about 28:45 in the audio file).

8/14/15 Francis Rose on John Batchelor Show